Re: After purchase, I am still prompted to buy and...

Jeffrey_A_Wright · ‎May 15, 2025

Skillful_quirk, thanks for posting your question about your new subscriptions to this public discussion forum. I am showing that an updated payment method is needed before you can use the subscriptions. Please see https://adobe.ly/44BWYKp for information on how to correct your account. ^JW

Jeffrey_A_Wright · ‎May 15, 2025

Phyllis, I am sorry, but I don't see any active plans or recent purchases under the account you used to post to this public discussion forum. Which Adobe software or service are you inquiring about? What are you trying to create? ^JW

Jeffrey_A_Wright · ‎May 15, 2025

Jbiz, please see https://adobe.ly/3SIb7hG for information on how to access the installation files for Acrobat Pro 2024. You will need to sign in to authenticate the license to use Acrobat, which you have purchased. For more information, see https://adobe.ly/44GpsCS. ^JW

Jeffrey_A_Wright · ‎May 15, 2025

Thanks for bringing this up, Trevor. In the Download and Install Community, we have three featured discussions on this topic. Please feel free to refer people to the relevant discussion. Download and install your Creative Cloud applications Download older versions of Creative Cloud applications Download non-subscription Adobe software

Jeffrey_A_Wright · ‎May 15, 2025

Quy, I see you have a new subscription through Apple. Please see https://adobe.ly/3S2WdTb for information on how to manage the subscription. ^JW

Jeffrey_A_Wright · ‎May 14, 2025

No, Veronika, you will want to use a different device to access the applications included with a Creative Cloud subscription. Please see the following for the limited support that is available for Windows computers running ARM processors: https://adobe.ly/44CZf88 https://adobe.ly/4mcfHCJ ^JW

Jeffrey_A_Wright · ‎May 14, 2025

Laura, please see https://adobe.ly/3S6Ka7o for information on how to sign into the account provided by your organization and access Adobe XD. If you have additional questions, I recommend contacting your organization's Creative Cloud for Team administrator. ^JW

Jeffrey_A_Wright · ‎May 13, 2025

I am sorry, Da Silva, but I don't show any active subscription under the account you used to post to this public discussion forum. Can you please sign in with the account you used to make your purchase and then respond to this discussion. ^JW

Jeffrey_A_Wright · ‎May 13, 2025

Thanks for posting your question about your refund to this public discussion forum, Justine. I can confirm that you have successfully cancelled both of your subscriptions. Any refunds provided can take up to 14 days to process, depending on the financial institutions involved. You can find more information on the cancellation and refund process at https://adobe.ly/3GO53l9. ^JW

Jeffrey_A_Wright · ‎May 13, 2025

No, Angelic_calmness, you should cancel the active plan by using the steps listed in https://adobe.ly/4k32sTd. Blocking the purchase will affect your credit score and could cause problems if you wish to make future online purchases from the same payment provider. Most providers ask that you complete any available cancellation process before utilizing the method of blocking payment to a subscription service or other commitment where services have been provided. ^JW

Jeffrey_A_Wright · ‎May 13, 2025

Thanks for posting your concerns in this public discussion forum, Liang. Please see https://adobe.ly/3H5Jxs9 for information on the cancellation process for most Adobe subscriptions and memberships. ^JW

Jeffrey_A_Wright · ‎May 12, 2025

Carlos, I am sorry that you did not find value in your use of Acrobat. The account is on hold because there was a problem with the previous payment method that you submitted. You can use the steps listed in https://adobe.ly/4j5a8Dh to update your account and pay for the services that have been rendered. Please see https://adobe.ly/4jOAqdZ for additional details on the cancellation process. ^JW

Jeffrey_A_Wright · ‎May 12, 2025

Affectioinate_artistry, I am sorry, but I don't see any recent charges or active subscriptions under the account you used to post to this public discussion forum. Can you please log in and respond to this public community discussion with the account you used to purchase Adobe Scan? ^JW

Jeffrey_A_Wright · ‎May 12, 2025

Exquisite_Dark, I am showing that you started a new plan today under the same account under which you previously canceled your subscription. Did you intend to start a new subscription, Exquiste_Dark? If not, please complete the steps listed in https://adobe.ly/43a5r51 to cancel your new subscription. If you only have occasional needs for Acrobat, then you may want to consider purchasing a monthly subscription instead of an annual plan paid monthly. For more information on how the different subscriptions work, and any refunds that are applicable, see https://adobe.ly/4jLWnKN. ^JW

Jeffrey_A_Wright · ‎May 12, 2025

Armido, sorry you are still blocked from contacting us. Please use a different device if you are unable to reach anyone when clicking on https://adobe.ly/43e5Nry. You may want to ask someone locally to help you if you can't reach us on a smartphone or tablet. ^JW

Jeffrey_A_Wright · ‎May 09, 2025

Thanks for your years of service teaching our children, Phanes. I am very sorry, but the educational discount is only available to active educators. Teachers must renew their credentials every three years, which is different from the yearly requirement for students. If you are not actively teaching students, Phanes, then you will no longer qualify for the education discount. Please see https://adobe.ly/4kgScXo for complete information. ^JW

Jeffrey_A_Wright · ‎May 09, 2025

Ok, is there someone there who manages the computer or network that can help you with the problems you are encountering, so you can get back to work, Fredson? ^JW

Jeffrey_A_Wright · ‎May 09, 2025

Okay, thanks for the update. Please be more careful when responding to public community discussions to avoid misunderstandings, Fredson. Did you encounter any specific errors while implementing the solutions listed in https://adobe.ly/3ELN0vx? ^JW

Jeffrey_A_Wright · ‎May 09, 2025

Thanks for posting your question about how to manage your subscription to this public discussion forum, Kulwinder. Please see https://adobe.ly/3YzfkrB for steps you can take to self-cancel your active subscription. ^JW

Jeffrey_A_Wright · ‎May 09, 2025

Disgruntled_User, I can confirm that you canceled the subscription that was active under the account you used to post to this public discussion forum. Any refunds that are issued can take up to 14 business days, depending on the financial institutions involved, before they are fully processed. Please see https://adobe.ly/3RSJIJM for more information. ^JW

Jeffrey_A_Wright · ‎May 09, 2025

I am sorry, Charly, but I only show one transaction, and one active subscription, under the account you used to post to this public discussion forum. If you have a second purchase from us then it must be under a different account. Can you please respond to this public discussion with your other Adobe account? ^JW

Jeffrey_A_Wright · ‎May 09, 2025

Fredson, the solutions offered by Kglad are designed for individual users. I see that you have a new Creative Cloud membership, but why did you respond to a discussion about the Admin console? Does your work provide you with a Creative Cloud subscription? ^JW

Jeffrey_A_Wright · ‎May 08, 2025

Juan, I am sorry for any confusion, but you are posting to a public discussion forum. If you are trying to contact us directly, then click on https://adobe.ly/4d903DZ to begin a secure chat with a member of our support team. Alternately, you can find instructions in this pubic discussion on how to self-manage and cancel most Adobe subscriptions. ^JW

Jeffrey_A_Wright · ‎May 08, 2025

You are correct, Affecionate_Melody, that you will be unable to manage the subscription because you currently owe us for the services provided over the last few months. You will need to complete the steps in https://adobe.ly/43g2tfA to add a valid method of payment before your current commitment and subscription can be ended. ^JW

Jeffrey_A_Wright · ‎May 08, 2025

Thanks for posting your feedback about the subscription offerings to this public discussion forum. You can cancel your new monthly membership and retain access until the end of the paid period. For more information see https://adobe.ly/42QkmT9. Your Photography plan is an annual subscription, so see https://adobe.ly/3SrzS1D for more information how your annual subscription, paid monthly, works. ^JW

Jeffrey_A_Wright · ‎May 08, 2025

You are welcome, Blazeph! Thanks for the update! ^JW

Jeffrey_A_Wright · ‎May 08, 2025

Blazeph, sorry you are having problems choosing the correct account to contact us. You can use the steps listed in https://adobe.ly/434FLqr to choose between your individual account and the accounts managed by your school. ^JW

Jeffrey_A_Wright · ‎May 08, 2025

Daphne, I can confirm that your subscription, managed through Apple, is active. Please see https://adobe.ly/4iWGTm1 for several common solutions that will unblock the computer from seeing the active subscription. ^JW

Jeffrey_A_Wright · ‎May 08, 2025

Thanks for the update, there was only one charge on the account you used to post to this public discussion forum. Please see https://adobe.ly/4lY81Ui for information on how to request a password reset so you can regain access to any additional Adobe subscriptions or purchases that you are paying for, Hung_Vo. ^JW

Jeffrey_A_Wright · ‎May 08, 2025

Hung_Vo, I am sorry, but I only show one active subscription under the account you used to post to this public discussion forum. Did you make additional purchases under a different account? If so, then please log into the account you used to make the purchase and respond to this public discussion. ^JW

Jeffrey_A_Wright

Jeffrey_A_Wright

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